Vision, Mission and Values
To transform the property management industry through commitment to positive change and innovation that redefines the quality and consistency of service that clients can expect from a property manager.
To inspire trust through demonstrated dedication to honesty, integrity and transparency.
To grow with, give back to, and act as leaders within our communities.
To provide top quality professional service and support to a wide range of residential real estate owners and investors in an effort to help the many individual communities in our portfolio be sought after places to live.
How do we accomplish our Mission and work towards our Vision?
This can be summed up with two words, investment and commitment.
As a company we make an investment in our people. We encourage and support training and courses at all levels throughout our staff in an effort to keep them abreast of new developments in our industry.
We invest in technology to enable us to be more efficient and to deliver more comprehensive information to our clients in a timely and cost effective manner.
We invest in our clients with the provision of strata council specific support material, regular newsletters and timely seminars on important topics.
We encourage feedback from our clients and the community to help us to measure how we are doing and to ensure we are offering the services in a manner that best suits our clients’ needs.
Our commitments are to:
- work hard for our clients,
- deliver the services they need,
- look ahead to assess, evaluate and educate our clients on the impacts of potential opportunities or changes,
- support our property managers and staff with a strong, professional and committed management team, and
- encourage client feedback on ways we can better meet their needs.
Integrity above all else. Our fees and charges are disclosed clearly in our agency agreements. All maintenance charges from third party suppliers are charged to our clients at cost.
Professionalism is paramount. We will always provide our clients with a professional approach to our services; we will offer our opinions as to what we think in order to help you make a decision. We will tell you what we think you need to know, not just what you want to hear.
Live, invest and spend locally. Our income and lifestyles are the result of the communities we live and work in; wherever it is possible to do so we prefer to support local businesses.
Giving back. We believe that it is important to give back to the communities that support us. We are active donors with a number of local charities in order to help support those less fortunate.
Sustainability. We have an active Green Team and are always looking for ways to reduce or improve on our environmental footprint.